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• Location: Elk Grove Village, IL
• Department: Sales
• Reports To: Branch Manager
• FLSA Status: Exempt
• Travel Required: None
• Salary: $55k to $65k
• 40 hrs a week
• No relocation assistance
• Must have 3-5 yrs. experience

Send resumes to: [email protected]

This job description is not intended to be all-inclusive. The Account Manager may perform other duties as needed to meet the ongoing needs of the organization.

Summary: 

The Account Manager will be responsible for providing a high degree of customer service to existing clients, and actively seeks opportunities to grow new and existing businesses. 

Essential Duties and Responsibilities (including but not limited to): 

• Represents Pencom to customers in a professional and courteous manner 
• Acts as a main interface between customer purchasing and engineering departments at Pencom 
• Enters sales and confirms/reports on order status to customer in timely manner 
• Evaluates inventory availability, requests transfers and purchases as needed for customer orders.  Accountable for inventory ordered in to Pencom
• Finds sources, samples, and technical information as requested by customer
• Resolves issues with shipments such as missing packing slips, short shipments, wrong parts, etc. between warehouse and customer 
• Generates quotes for customers, enters information to internal system
• Enters CSI’s and process RTVs (return to vendor)
• Responsible for follow-up on quotes, samples and orders as needed 
• Partners with Business Development Managers to develop and maintain existing client base, and new clients
• Visits customer sites with, and independently of, the Business Development Manager as needed
• Performs cold calling within the Branch territory 
• Responsible for review of open orders (both sales and purchase) to ensure on-time delivery to customers
• Actions past due invoices in tandem with Business Development Manager 
• Interfaces with internal departments including Quality Control, Engineering, Accounting, Purchasing, and Warehouse as related to customer orders or needs 
• Provides customer documentation to request part numbers from Engineering
• Drives VI (Visual Inventory) and bin stock implementations
• Continuously reviews accounts with Business Development Manager to identify areas of business that can be improved  
• Provides metrics and reporting to Branch manager as required 
• Participates in Corporate Activities such as ISO audits and physical inventory as required
• May require out-of-state travel for training purposes 
• Duties, responsibilities, and activities may change at any time with or without notice by management.

Skills/Knowledge Required: 

• Must be able to read technical drawings and understand manufacturing processes required to make the part
• Able to think outside the box and help customers by providing alternate options
• Excellent phone etiquette
• Proficiency with MS Office Suite (Word, Outlook, Excel, and PowerPoint) required 
• Demonstrated communication skills (written/verbal) 
• Self-motivated and able to function independently; detail orientated, organized, and must work well as a team player 
• Must be organized with a high attention to detail
• Works well under pressure in a fast-paced office environment, able to multi-task and reliable
• Ability to sit for long periods of time.

Experience/Education Required:

• HS Diploma and/or education equivalent; Bachelor’s Degree in Business, Marketing, or related work experience
• 3-5 years of inside sales experience preferred, preferably in fasteners, mechanical components, or related field.

What we offer:

• Competitive compensation plan
• Fun, flexible, and casual work environment with amazing people
• Paid holidays
• Great benefits including Medical, Dental, Vision, Flex Spending Account, 401k/Profit Sharing, Life coverage, and Pet insurance. (Eligible to participate the first of the month, following full 30 days from hire).

Send resumes to: [email protected]