Account Manager

Department: Sales
FLSA Status: Exempt
Reports to: Branch Manager

This job description is not intended to be all-inclusive.  Employee may perform other duties as needed to meet the ongoing needs of the organization.


The Account Manager will be responsible for providing a high degree of customer service to existing clients, and actively seeks opportunities to grow new and existing business.

Essential Duties and Responsibilities (including but not limited to)

  • Represents Pencom to customers in a professional and courteous manner
  • Acts an main interface between customer purchasing and engineering departments at Pencom
  • Enters sales and confirms/reports on order status to customer in timely manner
  • Evaluates inventory availability, requests transfers and purchases as needed for customer orders.  Accountable for inventory ordered in to Pencom
  •  Finds sources, samples, and technical information as requested by customer
  • Resolves issues with shipments such as missing packing slips, short shipments, wrong parts, etc. between warehouse and customer
  • Generates quotes for customers, enters information to internal system
  • Enters CSI’s and process RTVs (return to vendor)
  • Responsible for follow-up on quotes, samples and orders as needed
  • Partners with Business Development Managers to develop and maintain existing client base, and new clients
  • Visits customer sites with, and independently of, the Business Development Manager as needed
  • Performs cold calling within the Branch territory
  • Responsible for review of open orders (both sales and purchase) to ensure on-time delivery to customers
  • Actions past due invoices in tandem with Business Development Manager
  • Interfaces with internal departments including Quality Control, Engineering, Accounting, Purchasing, and Warehouse as related to customer orders or needs
  • Provides customer documentation to request part numbers from Engineering
  • Drives VI (Visual Inventory) and bin stock implementations
  • Continuously reviews accounts with Business Development Manager to identify areas of business that can be improved
  • Provides metrics and reporting to Branch manager as required
  • Participates in Corporate Activities such as ISO audits and physical inventory as required
  • May require out-of-state travel for training purposes
  • Duties, responsibilities and activities may change at any time with or without notice by management

Skills/Knowledge Required: 

  • Must be able to read technical drawings and understand manufacturing processes required to make the part
  • Able to think outside the box and help customers by providing alternate options
  • Excellent phone etiquette
  • Proficiency with MS Office Suite (Word, Outlook, Excel and PowerPoint) required
  • Demonstrated communication skills (written/verbal)
  • Self-motivated and able to function independently; detail orientated, organized and must work well as a team player
  • Must be organized with a high attention to detail
  • Works well under pressure in a fast paced office environment, able to multi-task and reliable
  • Ability to sit for long periods of time

Experience/Education Required:

  • HS Diploma and/or education equivalent; Bachelor’s Degree in Business, Marketing or related work experience
  • 3-5 years of inside sales experience preferred, preferably in fasteners, mechanical components or related field

What we offer:

  • Competitive compensation plan
  • Fun, flexible and casual work environment with amazing people
  • Paid holidays
  • Great benefits including; Medical, Dental, Vision, Flex Spending Account, 401k/Profit Sharing, Life and Disability coverage


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